In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at haylou@gmail.com. Please be advised that any cancellations after 12 hours upon confirmation of order will no longer be allowed and will not be entertain.

On the side note, a handling charge will be charge 10% of the product price will be charge as handling charge for item cancellation.

You can retrieve your tracking number from your email address after 3 to 5 days of confirmation order. If you have not received your tracking number within 5 business days, kindly send us an email at haylou@gmail.com

or

You will automatically receive your tracking number after 3 to 5 days from the date of Order Confirmation was sent to you.  If you have not received your tracking number within 5 business days, kindly send us an email at support@haylou.co

You can just click on Order Lookup & on top of Haylou page, enter your tracking number then press Track to check your order status.

Once order has been processed, tracking Number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at haylou@gmail.com

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time within United States and Internationally as mentioned.

We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you. 

The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 10-20 business days for United States and 10-30 business days internationally. 

Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.

You can find all information about the return policy here

First of all, visit our store at: http://halyou.co

then click "Add to cart"or "order today" and "Check out".

Then fill in your information and pay.

That's it! Very easy.

We currently accept PayPal and all major credit/debit cards!

Cannot find the answer you need? Contact us